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- Free Shipping
Shipping included on every order (US/EU/UK). Dispatch in 1–2 business days with tracking. - 30-Day Free Returns & Exchanges
Try it at home for 30 days—we’ll arrange courier pickup at our cost in eligible areas (one free pickup per order; remote areas may require drop-off). - Shortage/Damage on Arrival
Please contact us within 3 days of delivery with photos/video of the outer box (with label), inner packaging and the item. After verification, we will make it right—by reshipping missing parts/items, replacing the product, or issuing a refund for the affected item(s). We may request the item be returned for inspection.
- 3-Year Warranty
Covers defects in materials or workmanship under normal use—repair or replace; consumables excluded. - Customer Support
Factory-direct support at service@gseice.net; we reply within 2 business days.