Shipping policy

1) Where We Ship

  • United States (mainland 48 states)
  • European Union countries (including Germany, France, Italy, Spain, Belgium, Austria, and others)
  • United Kingdom

2) Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • During peak periods or major promotions, processing may take slightly longer.
  • Once your order has been shipped, you will receive a confirmation email containing your tracking number.

3) Shipping Rates

Order Value Rate
$200.00 and above Free Shipping
$0.00–$199.99 Flat $19.99

Rates apply to all supported regions listed above unless otherwise stated at checkout.

4) Estimated Delivery Time

Region Estimated Transit Time*
United States (mainland 48) 2–5 business days
European Union 3–7 business days
United Kingdom 4–8 business days

* Transit times are counted from dispatch and may vary depending on destination, carrier workload, weather, or customs clearance.

5) Order Tracking

  • Tracking details are sent via email once your order has been dispatched.
  • It may take 24–48 hours for tracking updates to appear on the carrier’s website.
  • If you do not receive tracking information within 3 business days of purchase, please contact our support team.

6) Address & Delivery

  • Please ensure that your shipping address and contact details are correct at checkout.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
  • Carriers may attempt multiple deliveries or leave parcels at a safe location at their discretion.
  • Delivery to P.O. Boxes, APO/FPO/DPO addresses, or remote locations may take longer or may not be available.

7) Taxes & Duties

  • Depending on your location and local regulations, your order may be subject to import duties, VAT, or other local charges.
  • These fees, if applicable, are the responsibility of the recipient unless otherwise stated at checkout.

8) Delays, Loss, or Damage

  • If your package is significantly delayed beyond the estimated delivery timeframe, or arrives damaged or incomplete, please contact us within 7 days of the delivery (or expected delivery).
  • Please include your order number, tracking number, and clear photos (if damaged).
  • We will coordinate with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

9) Holiday & Peak Season Notice

Shipping and delivery times may be extended during public holidays, severe weather conditions, or major sales events. We appreciate your patience and will notify you by email if there are unexpected delays.

10) Customer Support

If you have any questions regarding your order or shipping, please contact our customer service team:
📧 Email: info@gseice.net
Our team aims to respond within 24 hours on business days.

Last updated: August 2025